Experience
Customer care
She started working at Vianet Communication Pvt. Ltd as customer care. Vianet Pvt. Ltd is an internet and Television Service provider company. There her role was to handle inbound Customer Service phone calls. She had to handle costumer on issues related to the technical services. She also had to interact with the customer who visits their website and help them with their quires. She worked there for 1 years.
Customer service representative
Then after Vianet she joined Thakur International as a customer service representative. Thakur International is a diverse business process outsourcing firm that focuses solely on your company's success. She is involved with Thakur international for nearly 3 years. She has good skills to handle and calm the customers. In Thakur international her roles are:
- Handling Inbound and Outbound Customer Service phone calls
- Address customer questions and concerns regarding product and delivery information
- Provide product information, review alternative solutions for the customer
- Successfully negotiate and appease customers
- Remained courteous and calm, even during moments of customer dissatisfaction
Client Feedback
Beginner- February 27, 2022
High level of communication skills and client dealing. She has excellent way of communicating and interpreting with customers.