Should take responsibility for consumer complaints.
Should analyze issues and see them through to a successful conclusion.
Unresolved issues should be escalated to the appropriate internal groups.
Should obtain quick and correct client feedback.
Should learn how to use a helpdesk program.
Should have a bachelor’s degree in management or a similar subject.
Should have at least three years of experience.
Should have written, and verbal communication abilities.
Should be able to lead a group.
Should understand of CRM systems.
Should have computer abilities.
Should be familiar with mediation and dispute resolution approaches.
– Problem Solving Skills
– Critical Thinking Skills
– Communication Skills
– Organization Skills
– Emotional Intelligence