Description
Customer Care Executive
Skills
Should take responsibility for consumer complaints.
Should analyze issues and see them through to a successful conclusion.
Unresolved issues should be escalated to the appropriate internal groups.
Should obtain quick and correct client feedback.
Should learn how to use a helpdesk program.
Qualifications for Customer Care Executive
Should have a bachelor’s degree in management or a similar subject.
Should have at least three years of experience.
Should have written, and verbal communication abilities.
Should be able to lead a group.
Should understand of CRM systems.
Should have computer abilities.
Should be familiar with mediation and dispute resolution approaches.
Additional Skills
– Problem Solving Skills
– Critical Thinking Skills
– Flexibility
– Communication Skills
– Teamwork
– Organization Skills
– Creativity
– Emotional Intelligence
Experience
1-2 Years
Arriba Mexico –
Thank you for the wonderful service. Has been helping to grow us with full costumer satisfaction. Wonderful service.