Email Verified Identity Verified Sony Syangbo
5/5 (1 Feedback)
Member since October 2, 2021
Profile Health 90%

Call Executive

Miss Sony Shangbo, is a calm and efficient customer service operator candidate with a strong background with over 4 years of experience in telephone customer service including sales, support, and customer care. She is familiar with handling customer, and CRM software conflict resolution, and possesses a positive attitude. She has her own way to convince customers along handling their problems. She assists all of her clients without wasting their time. Her extended expertise enables her to deal with a wide range of clients and consumers in numerous languages.



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Customer care

  •  Vianet Communication Pvt. Ltd.
  •  Jan 2018 - Dec 2019

She started working at Vianet Communication Pvt. Ltd as customer care. Vianet Pvt. Ltd is an internet and Television Service provider company. There her role was to handle inbound Customer Service phone calls. She had to handle costumer on issues related to the technical services. She also had to interact with the customer who visits their website and help them with their quires. She worked there for 1 years.

Customer service representative

  •  Thakur international
  •  Jan 2019 - Present

Then after Vianet she joined Thakur International as a customer service representative. Thakur International is a diverse business process outsourcing firm that focuses solely on your company's success. She is involved with Thakur international for nearly 3 years. She has good skills to handle and calm the customers. In Thakur international her roles are:

  • Handling Inbound and Outbound Customer Service phone calls
  • Address customer questions and concerns regarding product and delivery information
  • Provide product information, review alternative solutions for the customer
  • Successfully negotiate and appease customers
  • Remained courteous and calm, even during moments of customer dissatisfaction

Client Feedback

Email Verified Immortal Ravan

Call Executive Representative

  • Project LevelBeginner
  • February 27, 2022
    • How was my proffesional behaviour?
    • How was my quality of work?
    • Was I focused to deadline?
    • Was it worth it having my services?

High level of communication skills and client dealing. She has excellent way of communicating and interpreting with customers.

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